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On-Site Remote Training and Support While Maintaining Social Distancing

On-Site Remote Training and Support While Maintaining Social Distancing

We are adapting to a changing environment and have adopted several safe business practices when it comes to operator training.

The use of 2-way radios allows our Technology Solutions Experts to provide in-person training at a safe distance, with the ability to see what the operator sees.

Training includes:
  • Best practices for machine start-up
  • Machine configuration to jobsite requirements
  • How to customize the display screen
  • Properly engage Machine Automatics
  • Best work practices
Supporting our customers, while keeping them healthy and safe, is our priority.

Technical Support

SMS understands the need for technical service support to respond efficiently in order to support SMS technicians as they perform customer repairs. We offer all of our customers a well-organized and logically constructed technical service support structure. Our expertise is available to you at both the corporate and the branch level. The role of our technical support department is to assist and communicate between the technician, the technical issue, and the factory if required.

Operator Training

Our operator training programs are developed to provide your operators with the correct training to perform daily maintenance and operate any of the SMS Equipment supported product lines. Factory certified instructors deliver the latest in machine operation techniques to utilize the features, functions and maintenance of your equipment. As a result, your bottom line will be enhanced through the improved production and performance of your machine. Do you need specific operator training? Contact us any time, we have certified trainers that develop site and application specific training.

Technical Training

Our technical training programs are developed to help our technicians conduct maintenance, repair and troubleshooting techniques on any of the SMS Equipment supported product lines. Our training is developed and instructed by factory certified instructors who have multiple years of HET experience as well as a Master Instructor Designation from N.A.I.T.

Keeping up with equipment technology and best practices requires continuous investment.

SMS Equipment places significant emphasis on keeping our technicians trained and up to date on the latest technological advances. All SMS technicians are provided with hands-on lab and classroom theory training throughout our service locations.

Do you need specific technical training?

Please provide your contact information and we will be in touch shortly.
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